MCW Casino Privacy Policy

1. Introduction

This Privacy Policy describes how MCW Casino ("MCW Casino", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the MCW Casino website and mobile application (collectively, "the platform").

MCW Casino takes data privacy seriously. We understand that when you share your personal information with us, you are placing trust in the platform. That trust is something we work hard to earn and maintain. This policy is designed to give you a clear and honest picture of our data practices so you can make informed decisions about using MCW Casino.

This Privacy Policy applies to all personal data collected through the MCW Casino platform, including data collected during registration, during gameplay, during financial transactions, and through any communications you have with the MCW Casino support team. By using the platform, you acknowledge that you have read and understood this policy.

This policy should be read alongside the MCW Casino Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and MCW Casino.

2. Data We Collect

MCW Casino collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:

MCW Casino only collects data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulation.

3. How We Use Your Data

MCW Casino uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which we process your data are:

• Account Management: To create and manage your MCW Casino account, verify your identity, and maintain accurate account records.
• Transaction Processing: To process deposits and withdrawals through your chosen payment method and maintain a complete transaction history for your account.
• Platform Delivery: To provide access to games, bonuses, promotions, and all other features of the MCW Casino platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling, allowing us to intervene proactively where necessary.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive them.
• Platform Improvement: To analyse usage patterns and improve the design, performance, and content of the MCW Casino platform.

MCW Casino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

4. Who We Share Data With

MCW Casino does not sell your personal data to third parties. We share data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:

• Payment Processors: We share financial data with payment service providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Services: We use third-party KYC providers to verify your identity and age. These providers process your identity documents securely and in accordance with applicable data protection standards.
• Game Software Providers: Game providers may receive limited technical data (such as player session identifiers) to deliver their games on the MCW Casino platform. They do not receive your full personal profile.
• IT and Security Providers: We work with technology partners who help us host, maintain, and secure the platform. These partners have access to data only as needed to perform their services.
• Regulatory and Legal Authorities: MCW Casino may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will only do so to the extent legally required.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

5. Cookies & Tracking

MCW Casino uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help the platform remember your preferences, keep you logged in, and understand how the site is being used.

MCW Casino uses the following types of cookies:

• Essential Cookies: These are required for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting your ability to use the platform.
• Analytics Cookies: These help us understand how players use the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is used in aggregate and does not identify individual players.
• Preference Cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to reconfigure them on every visit.
• Marketing Cookies: These are used to deliver relevant promotional content to players who have opted in to marketing communications. They track which promotions you have seen and interacted with on the MCW Casino platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the MCW Casino platform. MCW Casino does not use cookies to track your activity on websites outside of the platform.

6. Data Retention

MCW Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows:

• Account Data: Retained for the duration of your account and for a period of up to five years after account closure, in line with standard record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction, as required by anti-money laundering regulations.
• Identity Verification Documents: Retained for the duration of your account and for up to five years after closure, or longer if required by law.
• Support Communications: Retained for up to three years from the date of the interaction, to allow for dispute resolution and quality assurance.
• Marketing Preferences: Retained until you update or withdraw your consent, or until your account is closed.

When data is no longer required and no legal obligation exists to retain it, MCW Casino will securely delete or anonymise it. Anonymised data — which cannot be used to identify you — may be retained indefinitely for analytical and statistical purposes.

7. Data Security

MCW Casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all pages of the MCW Casino platform to protect data in transit.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, and only on a need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication (2FA) available to all players to protect account access.
• Monitoring systems that detect and alert on unusual account activity or potential security breaches.

While MCW Casino takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, MCW Casino will notify affected players promptly and take immediate steps to contain and remediate the breach.

You also play a role in keeping your data secure. Please use a strong, unique password for your MCW Casino account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

8. Your Privacy Rights

As a player at MCW Casino, you have a number of rights over your personal data. MCW Casino is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

To exercise any of these rights, contact the MCW Casino support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing a request to ensure we are responding to the correct person.

9. Children's Privacy

MCW Casino is strictly an adult platform. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. All players are required to confirm their age during registration, and MCW Casino may request proof of age at any point.

If MCW Casino becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered an account on the platform, please contact support immediately so the matter can be investigated and resolved.

10. Third-Party Links

The MCW Casino platform may contain links to third-party websites or services, such as payment provider portals or game provider pages. These third-party sites operate independently of MCW Casino and have their own privacy policies. MCW Casino is not responsible for the privacy practices of any third-party website.

We recommend that you review the privacy policy of any third-party site you visit before providing any personal information. The presence of a link on the MCW Casino platform does not constitute an endorsement of that site's privacy practices.

11. Policy Updates

MCW Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, MCW Casino will notify registered players via email or an in-platform notification. We encourage you to review this policy periodically to stay informed. Continued use of the MCW Casino platform after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how MCW Casino handles your personal information, please get in touch:

• Live Chat: Available 24/7 directly on the MCW Casino platform. The fastest way to get a response.
• Email: [email protected] — for privacy-related requests, please use the subject line "Privacy Request".
• FAQ: Visit the FAQ page for answers to common questions about accounts and data.

MCW Casino aims to respond to all privacy-related queries within 48 hours. For formal data subject access requests or deletion requests, we will respond within 30 days as required by applicable data protection standards.